We always welcome your questions and feedback. For privacy-related issues, please contact us here.
Information We Collect
We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:
- Place an order from our catalogs or on our Web site
- Return an item or make an exchange
- Inquire about our services
- Request a catalogue
- Create an account at barterandsons.com.au
- Sign up for Barter & Sons email updates
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion or event
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association's privacy standards.
We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags." See Cookies and Pixel Tags for further information.
Using Information We Collect
At Barter & Sons, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Send you Barter & Sons email updates
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
Information We Share with Others and Your Privacy Rights
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Your Choices about Communication from Barter & Sons
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or email updates from Barter & Sons or if you prefer to receive them less frequently, please visit the My Account section of barterandsons.com.au or contact us. You can also unsubscribe from our email updates using the link provided in each edition of the email.
How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at barterandsons.com.au, you will receive an email confirmation and, if applicable, an email with package tracking information. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it.
We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each email and within the My Account section of barterandsons.com.au.
Links to Other Sites
Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of Barter & Sons and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please login to the My Account page. A limited amount of purchase information may also be available to you.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.
When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.
Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us here.